Easy Returns for Everybody

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Two young women partying after getting time back with SendBack
Two older women getting together after getting time back with sendback
Couple new baby quality time at home after SendBack for returns

Because you’ve got better things to do

We Get You

You’re smart, working hard, and elevating your reputation every day — and finding just the right things to help you achieve your dreams is par for the course. But somehow, taking care of all of the not-quite-right purchases, gifts, and other stuff has become a source of stress and drain on your time and wallet that you just. don’t. need. Let us take care of that for you.

Our Priorities

People, Purpose, & the Planet

Smiling woman at an outdoor lunch got Time back with sendback

People

Diverse communities, our customers, our drivers, retail workers

Purpose

Honoring history, serving others, improving lives, technology for good

A giant landfill of garbage  that could have been sendback returns

Planet

Sustainable shipping, circular economies, recycling, up-cycling

Innovating for Impact

Three professional women of color meeting in a conference room

Inspired by resilient figures like Stagecoach Mary, Frederick "Casey" McKinley Jones, Andrew Jackson Beard, Bessie Coleman, and more, SendBack emerged from our founder's personal challenges with returns, driven by a vision for a better world. We draw from the rich tapestry of black pioneers who transformed logistics, leaving indelible marks on history.

In their spirit, we innovate with cutting-edge technology to streamline returns, reduce waste, and empower businesses. Beyond technology, we prioritize social responsibility, fostering sustainable communities, and championing diversity.

Celebrating The Unsung Heroes of Innovation

In a landscape where diversity and representation are pressing issues, SendBack is dedicated to amplifying black voices, recognizing every contribution we can, and thanking those lost to history. Together, we're building a future where innovation knows no boundaries and every dream is within reach.

A Resilient Transportation Hub

Saint Louis Arch and riverfront SendBack HQ

Rooted in St. Louis's trade legacy, SendBack celebrates our city's resilience. Just as the mighty Mississippi River once served as a lifeline for trade during Westward Expansion, St. Louis continues to stand as a beacon of economic vitality.

In today's landscape, SendBack amplifies black voices and ensures every contribution is recognized. Join us on this journey to build a future where innovation knows no bounds. Let's honor the past, embrace the present, and shape a future of logistics together.

Founder Story

Where it All Began


Shaniqua Jones-Williams, a St. Louis native and creative entrepreneur, has always been driven by innovation and community impact. From crafting pencil holders out of toilet paper rolls at age ten to her transformative international travels, creativity defines her journey. After college, Shaniqua immersed herself in entrepreneurship and marketing before dedicating her talents to nonprofit work, inspired by a passion for giving back.

Years later, Shaniqua married her high school sweetheart, Larry, whose support played a crucial role in reigniting her entrepreneurial passion. Determined to cut the costs of her dream wedding through DIY projects, Shaniqua found herself with excess unused supplies. A suggestion from Larry, that she needed a return service to pick up her unwanted and unused items, sparked her entrepreneurial spirit once again. 

Shaniqua founded SendBack with a commitment to removing barriers and simplifying the returns process through innovative technology.

Join the returns revolution.

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