SendBack helps retailers and 3PLs determine the best outcome for returned inventory earlier — reducing unnecessary movement, recovering more value, and putting every return on a smarter path.
Decision sequence
IllustrativeReturn initiated
A customer starts a return
SendBack
Decision made earlier
Decision made
Best available outcome
Movement begins
Only after the decision
The decision happens before the freight, the handling, and the warehouse.
The problem
By the time a return reaches the warehouse, transportation, handling, labor, and processing costs have already started accumulating. The traditional process moves the item first and makes the decision later.
Cost accumulates before anyone decides.
The decision comes first, so the movement is intentional.
The core insight
Make the decision before you pay for the movement.
Returns are often put in motion before the best outcome is known. SendBack helps make that decision earlier, so unnecessary movement never has to happen in the first place.
How it works
Returns are inevitable. Our technology helps determine what should happen next before the warehouse becomes the default.
A return event begins in the retailer's existing commerce or returns system.
The relevant information needed to evaluate the return is captured.
Available outcomes and operating constraints are considered.
The best available path is determined.
The appropriate systems and partners receive the next instruction.
The decision, status, and eventual result are recorded.
Illustrative experience
Explore a conceptual return journey from initiation to an illustrative outcome. This experience shows what a decision can look like, not how SendBack's technology makes it.
Return event
SendBack decision
Awaiting a return event.
Recommended outcome
—
SendBack's technology evaluates the return against the available paths and coordinates the selected outcome.
Business impact
Illustrative SendBack decision
Possible outcomes
SendBack evaluates available recovery options and helps determine the right path for each item, rather than defaulting every return to the same destination.
One return
Multiple possible outcomes
SendBack evaluates available recovery options and helps determine the right path for each item.
Business value
Every unnecessary mile, touch, and processing step adds cost that an earlier decision may have avoided.
Avoid unnecessary transportation, warehouse processing, labor, and storage when a better available path exists.
Make the decision earlier, while more recovery options remain available.
Maintain an item-level record of where inventory went, what decision was made, and what happened next.
Make recovery pathways available when appropriate rather than treating disposal as a silent default.
Savings calculator
Use your own operating inputs to see the potential scale of the opportunity. Results are directional and are not a guarantee of savings.
Your return operation
About this estimate
This calculator uses information about your return volume, order economics, and current handling costs to estimate where earlier return decisions may create economic opportunity. Results are directional and are not a guarantee of savings.
Based on: Return volume · Order economics · Current handling costs
Estimated opportunity
Estimated annual return handling spend
Calculating…
A directional view based on the information you entered.
Estimated opportunity from earlier decisioning
Calculating…
Directional estimate based on the assumptions you set.
Results are directional and are not a guarantee of savings. A detailed analysis uses your actual return data to identify where SendBack may create value.
Why SendBack
Return portals manage the return. Warehouses process the return. Recovery partners execute downstream outcomes. SendBack helps determine what should happen before the traditional reverse logistics path becomes the default.
Who it's for
SendBack is especially valuable in return environments where volume, inventory complexity, and recovery costs make earlier decisions matter.
High return rates create margin pressure, inventory fragmentation, and unnecessary reverse logistics costs. SendBack moves the decision earlier.
SendBack helps brands decide earlier without rebuilding their entire technology stack.
SendBack can add earlier return decisions across client return operations.
Works with your existing stack
SendBack is designed to work alongside the systems already managing commerce, returns, fulfillment, transportation, and recovery.
Systems already in place
Added layer
SendBack
Designed to integrate with the stack you already run.
Downstream execution
SendBack is additive infrastructure, not a rip-and-replace system.
Trust & control
Retailers define the operating boundaries, decisions stay traceable, and uncertainty can remain in the existing return process rather than being forced into an automated outcome.
Retailers define categories, exclusions, and operating boundaries.
Each decision, its status, and its eventual outcome stay visible.
When no better available outcome is identified, the return can continue through the retailer's existing process.
Unresolved situations surface for review rather than disappearing into a black box.
SendBack Fit Assessment
Five short steps about how your returns run today. No credentials, no data files, no integration work — just enough context for us to recommend the right next conversation.
Tell us about your company, the systems you run, and the return challenges you're working through. We'll follow up with a recommended next step.
Next step
Tell us a little about your operation and we'll help identify the right next step.
Newsletter
Get occasional insights on reverse logistics, return economics, recovery, and smarter inventory decisioning.
